Privacy Policy

1. Introduction

Taxi Service KSA ("we", "our", or "us") operates the Taxi Service KSA mobile application and website at taxiserviceksa.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, and phone number when you make a booking or contact us.
• Booking Information: Pickup and drop-off locations, travel dates, number of passengers, and vehicle preferences.
• Communication Data: Messages you send us via WhatsApp, email, or our contact form.
• Usage Data: Pages visited, features used, and time spent on our app and website (via Google Analytics).
• Device Information: Device type, operating system, and app version for technical support purposes.

3. How We Use Your Information

• To process and confirm your taxi bookings
• To communicate with you about your booking status
• To send booking confirmations, receipts, and invoices
• To improve our services and app experience
• To respond to your inquiries and provide customer support
• To comply with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With our drivers and logistics partners to fulfill your booking.
• Legal Requirements: When required by Saudi Arabian law or legal process.
• Business Transfer: In the event of a merger or acquisition.

5. Data Storage & Security

Your data is stored securely using Supabase (PostgreSQL) with row-level security policies. We implement industry-standard security measures including HTTPS encryption, access controls, and regular security audits to protect your personal information.

6. Third-Party Services

Our app and website use the following third-party services:

• Google Analytics: For website and app usage analytics
• WhatsApp: For customer communication and booking
• Resend: For transactional email delivery
• Microsoft Clarity: For user experience improvement

7. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications

9. Cookies

Our website uses cookies for analytics and to improve your browsing experience. You can control cookie settings through your browser. Disabling cookies may affect some functionality of our website.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: