Terms and Conditions

Welcome to Taxi Service KSA (“we,” “our,” “us”). These Terms and Conditions, along with the User Agreement, govern your use of our website and the services we provide. By accessing or using our website and services, you agree to comply with and be bound by these terms.

1. Acceptance of Terms

By using our website or booking our services, you confirm that:

  • You are at least 18 years old.
  • You have read, understood, and agreed to these Terms and Conditions and User Agreement.
  • You are legally capable of entering into a binding agreement.

2. Services Provided

We offer taxi and transportation services across Saudi Arabia, including but not limited to:

  • Airport transfers.
  • Umrah and Ziyarat taxi services.
  • City tours and intercity travel.
  • Private and group transportation.

All bookings are subject to vehicle availability and driver schedules.

3. Booking and Payment

Booking Process

  • You can book our services online through our website or by contacting our customer support.
  • All bookings must include accurate details, including pickup and drop-off locations, dates, and times.

Payment

  • Payment can be made online via credit/debit card or other approved payment methods.
  • Cash payments may be accepted for certain services, subject to prior arrangement.
  • All prices are in Saudi Riyal (SAR) and are inclusive of applicable taxes unless stated otherwise.

Cancellation and Refunds

  • Cancellations must be made at least 24 hours before the scheduled pickup time to qualify for a refund.
  • No refunds will be provided for no-shows or cancellations made after the specified time.
  • Refunds, if applicable, will be processed within 5-7 business days.

4. User Responsibilities

By using our services, you agree to:

  • Provide accurate and complete information during booking.
  • Treat our drivers and vehicles with respect.
  • Comply with all local laws and regulations during your journey.
  • Not engage in any illegal or prohibited activities in our vehicles.

5. Prohibited Activities

You are prohibited from:

  • Smoking, consuming alcohol, or using illegal substances in our vehicles.
  • Causing damage to our vehicles or property.
  • Harassing or endangering our drivers or other passengers.
  • Using our services for any unlawful purpose.

6. Liability and Disclaimers

Limitation of Liability

  • We are not liable for any delays, accidents, or incidents caused by factors beyond our control, such as traffic, weather, or road conditions.
  • We are not responsible for any loss or damage to personal belongings left in our vehicles.

Service Quality

  • While we strive to provide high-quality services, we do not guarantee that our services will be uninterrupted or error-free.
  • We reserve the right to refuse service to anyone for any reason.

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Taxi Service KSA and is protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our prior written permission.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or practices of these external sites. Use them at your own risk.

9. User Agreement

By using our website and services, you agree to the following:

Account Registration

  • If you create an account on our website, you are responsible for maintaining the confidentiality of your account information and password.
  • You agree to notify us immediately of any unauthorized use of your account.

Prohibited Use

  • You may not use our website or services for any illegal or unauthorized purpose.
  • You may not attempt to gain unauthorized access to our systems or interfere with the proper functioning of our website.

Feedback and Reviews

  • You may submit feedback or reviews about our services, provided that your comments are truthful and not offensive, defamatory, or harmful.
  • We reserve the right to remove any feedback or reviews that violate these terms.

10. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions and User Agreement at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website and services after changes are made constitutes your acceptance of the revised terms.

11. Governing Law

These Terms and Conditions and User Agreement are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any disputes arising from these terms will be resolved exclusively in the courts of Saudi Arabia.

12. Contact Us

If you have any questions or concerns about these Terms and Conditions or User Agreement, please contact us at:

Email: [email protected]

Thank you for choosing Taxi Service KSA. We look forward to serving you with safe, reliable, and comfortable transportation services.

taxiserviceksa.com [email protected]